Mubeen Azamlife by Design

Privacy Policy

Last updated: June 2026

Important notice: This Privacy Policy has been prepared in good faith to address applicable legal requirements across multiple jurisdictions including UK GDPR, EU GDPR, and international data protection standards. It does not constitute legal advice. You are encouraged to seek advice from a qualified solicitor or data protection specialist for jurisdiction-specific guidance relevant to your circumstances.

1. Introduction and Who We Are

This Privacy Policy explains how Mubeen Azam, trading as Life by Design ("we", "us", "our"), collects, uses, stores and protects your personal data when you visit mubeenazam.com or use any of our services.

Life by Design is a personal coaching and digital products business operated by Mubeen Azam. Our principal contact address for privacy matters is:

Mubeen Azam, life by Design
Email: hello@mubeenazam.com
Website: mubeenazam.com

We are committed to protecting your personal data and operating in compliance with applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR 2016/679), the UK Data Protection Act 2018, and relevant international data protection standards.

2. Data We Collect

Information you provide directly

  • Your name and email address when downloading free resources or purchasing products through Payhip
  • Your name, email address and any information you voluntarily share when booking a call through Calendly
  • Your name, email address and responses to intake questions when applying for coaching services
  • Any personal information you share in direct email communications with us at hello@mubeenazam.com
  • Payment information when purchasing coaching or digital products, noting that we do not directly process or store your payment card details, as this is handled entirely by Payhip and PayPal

Information collected automatically

  • Technical information including your IP address, browser type and version, device type, operating system and time zone
  • Information about your visit including pages visited, time spent on pages and how you arrived at our website
  • Cookie data as described in Section 9 of this policy

Information we do not collect

We do not knowingly collect sensitive personal data such as health information, political opinions, religious beliefs, racial or ethnic origin, biometric data or financial account details beyond what is necessary to process payments through our authorised third-party providers.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To deliver digital products and resources you have purchased or requested
  • To send automated email sequences to subscribers who have opted in to receive them
  • To communicate with you regarding coaching services, bookings and enquiries
  • To process payments for products and services through our authorised payment processors
  • To manage and operate our email marketing through Kit (formerly ConvertKit)
  • To improve our website, products and services based on usage data
  • To comply with applicable legal and regulatory obligations
  • To protect the security and integrity of our business and website

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR and EU GDPR:

  • Consent: where you have freely and clearly opted in to receive our email communications. You may withdraw consent at any time by clicking the unsubscribe link in any email or by contacting us at hello@mubeenazam.com.
  • Contract: where processing is necessary to fulfil a contract with you, including delivery of purchased products or coaching services.
  • Legitimate interests: where we have a legitimate business interest in processing data, provided this is not overridden by your rights and interests. This includes website security, fraud prevention and improving our services.
  • Legal obligation: where we are required to process data to comply with applicable law, including financial record-keeping obligations.

For users located in jurisdictions outside the UK and EU, we apply equivalent standards of care and protection as described in this policy.

5. Third-Party Services and Data Processors

We use carefully selected third-party services to operate our business. Each acts as a data processor on our behalf and is contractually required to handle your data in accordance with applicable data protection law:

  • Netlify: website hosting. Servers based in the United States. Privacy policy: netlify.com/privacy
  • Payhip: digital product delivery and coaching enrolment platform. Privacy policy: payhip.com/privacy
  • Kit (formerly ConvertKit): email marketing and automation. Servers based in the United States. Privacy policy: kit.com/privacy
  • Calendly: appointment scheduling. Servers based in the United States. Privacy policy: calendly.com/privacy
  • PayPal: payment processing. Privacy policy: paypal.com/privacy
  • Google: Google Fonts are loaded from Google servers. Google's privacy policy: policies.google.com/privacy
  • Namecheap: domain registration. Privacy policy: namecheap.com/legal/general/privacy-policy

We do not sell, rent or trade your personal data to any third party for their own marketing purposes.

6. International Data Transfers

Our website is operated globally and several of our third-party service providers are based in the United States. When your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO
  • Adequacy decisions where applicable
  • Transfers to providers who participate in recognised data protection frameworks

By using our services, you acknowledge that your data may be transferred to, stored and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

  • Email subscribers: for as long as you remain subscribed. You may unsubscribe at any time.
  • Purchase records: for seven years to comply with standard accounting and tax obligations.
  • Coaching client records: for five years following the end of the coaching relationship.
  • Website usage data: in accordance with our cookie settings, typically no longer than 24 months.
  • Email correspondence: for a reasonable period necessary to handle enquiries and maintain business records.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your personal data in certain circumstances
  • Right to restriction: to request that we restrict processing of your data
  • Right to data portability: to receive your data in a structured, commonly used format
  • Right to object: to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time
  • Rights relating to automated decision-making: we do not engage in automated decision-making that produces significant effects

To exercise any of these rights, please contact us at hello@mubeenazam.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are located in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. If you are in the EU, you may contact your local supervisory authority.

9. Additional Rights for Users in Specific Jurisdictions

California residents (CCPA / CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect about you, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), the right to non-discrimination for exercising your privacy rights, and the right to correct inaccurate personal information. To exercise these rights, please contact us at hello@mubeenazam.com.

Canadian residents (PIPEDA / CASL)

If you are a resident of Canada, we comply with Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA). All email communications from us are sent only to individuals who have provided express or implied consent. Every commercial email we send includes a clear and functional unsubscribe mechanism. You may withdraw consent at any time by clicking the unsubscribe link in any email or contacting us at hello@mubeenazam.com.

United States residents (CAN-SPAM)

All email marketing communications from Life by Design comply with the CAN-SPAM Act. Every email includes a clear identification of who is sending it, a valid physical or electronic contact address, and a clear and functional unsubscribe mechanism that is honoured within 10 business days.

UK and EU residents (UK GDPR / EU GDPR / PECR)

In addition to the rights described in Section 8, residents of the UK and EU are protected by the Privacy and Electronic Communications Regulations (PECR). We send marketing emails only to individuals who have opted in and always include an easy means to withdraw consent. Where cookies are used for marketing or analytics purposes, we obtain prior consent through our cookie consent mechanism.

10. Cookies

Our website uses cookies, small text files stored on your device, to improve your experience. We use the following categories:

  • Strictly necessary cookies: essential for the website to function. These cannot be disabled.
  • Functional cookies: remember your preferences, including your cookie consent choice.
  • Analytics cookies: help us understand how visitors interact with our website. We use only anonymised, aggregated data.
  • Third-party cookies: set by services such as Netlify and Google Fonts when you visit our site.

You can control cookies through the cookie consent banner displayed when you first visit our website. You may also adjust your browser settings to refuse or delete cookies at any time, though this may affect the functionality of certain features.

11. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@mubeenazam.com and we will take steps to delete it promptly.

12. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. These measures include secure HTTPS transmission, use of reputable third-party processors with their own security obligations, and limiting access to personal data to those with a genuine business need.

No method of data transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by law.

13. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

15. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact us:

Mubeen Azam, life by Design
Email: hello@mubeenazam.com
Website: mubeenazam.com
We aim to respond to all privacy-related enquiries within 30 days.

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